Error Codes

Error Codes

  • I received an error code- what does that mean?

    Here are a few different Bigfoot Error codes and what they mean:

    Error 401= SMPT SEND FAIL

    Reasons: No data remaining on the card, Sims card in not seated correctly (not making contact with the card reader), Cameras is not connected to the cellular network, or wrong email or phone number. 

    No data- log on to your My Sims Hero account and add data

    Sims not seated correctly- take sims care out and reinsert, the metallic side should face down

    Wrong phone or email- go back to where you inserted you email, clear this field out and try reentering it

    Error 500= AT error (Failed to register to the network)

    Reasons: No data remaining on card, sims card is not seated correctly, network is temporarily down

    Error 201= Failure to connect

    Reasons: No data remaining on card, Sims card is not seated correctly, network is temporarily down