If this is occurring it is possible that you are at the end of your free 30 day trail and you need to add more data to the card. Go to https://my.simhero.com/login to add more data. if you have data and it is still searching try looking at the antenna and make sure there is no damage. Next try a manual reset. (Notice; this will change all settings to the default settings. You will need to re-enter your cell phone and or email.) To do a manual reset switch the camera into the setup more. From here scroll down until you see reset. Hit OK, it will ask you reset YES or NO, select yes. After this you can press "Menu" 4 times to exit and take you back to the screen that you can look through.